Refund Window and Eligibility
You may request a full refund for any reason within 30 days of your first payment.The application window begins when your account's first payment is successfully completed. Eligibility is checked against order records and the time your support ticket was submitted. If the connection does not meet expectations, the client is inconvenient to use, or your needs change, you may apply within the window without providing proof of a fault.
This policy covers paid VPNBX monthly subscriptions and data packages. Monthly subscription data resets each month on the activation date; data packages remain valid until used and never expire. These usage terms do not change the refund window. A renewal, upgrade, or additional purchase does not reopen the application window, which starts with the first payment.
If your account has multiple orders, specify which ones you want reviewed. When processing your request, we will identify the orders and amounts covered by the refund, so a request for one order is not mistaken for a refund of all past payments.
Usage Records and Exceptional Cases
Using a working route, importing a subscription, using purchased data, or connecting multiple devices is not, by itself, grounds to deny a refund requested within the window. This service supports an unlimited number of devices. Device count is not an additional refund condition, and you do not need to complete route troubleshooting before applying.
Standard refund requests made after the application window are not covered by the no-questions-asked refund commitment above. If an order was not successfully paid, the same payment has already been refunded, or the applicant cannot be matched to the order holder, we must first verify the payment status and the applicant's authority. A payment cannot be refunded twice or sent directly to another account.
Disputes involving use beyond the purchased allowance, accounts in violation of the rules, or suspected payment irregularities will be reviewed against the relevant facts. Data usage or account status alone will not automatically cancel a refund commitment within the window. If further verification is needed, the reason will be explained in the support ticket. Disputes about account use are handled under the Terms of Service; undisclosed data limits will not be used in place of this policy.
How to Apply and Required Information
Log in to the user panel and submit your request through the support ticket portal. Include the order number, payment date, payment method, and the order or orders you want refunded. You may briefly state the reason for the request or leave it blank. Order details are used to verify the payment; they are not a request to prove service performance.
If your payment record and order status do not match, you may provide a transaction ID or a payment receipt with unrelated information redacted. Do not submit your account password, full subscription link, or other account credentials. VPNBX does not require an email address to create an account, and refund correspondence takes place through account support tickets.
After submitting your request, keep the original ticket open, add any further information in the same conversation, and check for replies there. We will review the application window, payment status, order ownership, and refund route. If information is missing, we will specify what is needed. Once the review is complete, the outcome will be confirmed in the ticket.
Refunds to the Original Payment Method
Refunds are generally returned to the original payment method. Alipay and WeChat Pay transactions must be checked against the corresponding payment before a refund is initiated. If the original transaction cannot be refunded directly, we will explain the situation in a support ticket and confirm a feasible option with the account holder. Funds will not be redirected to an unverified third party.
For USDT payments, we need to verify the original transaction, network, and receiving address. Before a refund, confirm the matching network and address in an account support ticket. Do not change payment details based only on an off-site message. A network mismatch or incorrect address may make funds unrecoverable, so address verification and refund eligibility are handled separately.
If a special payment route requires additional information, its purpose will be explained in the ticket. Differences in payment processing should not be interpreted as a deduction based on usage. This policy does not impose undisclosed fee deductions.
Refund Status and Subscription Termination
Request acceptance, refund initiation, and receipt of funds are separate stages. The time it takes for funds to arrive depends on payment processing, account status, and USDT network confirmations. This service does not guarantee a standard, fixed arrival time. After the support ticket confirms that a refund has been initiated, also check the transaction records with your original payment provider.
If you have not received the funds, reply in the original ticket and provide the relevant order or transaction number. This helps us check whether the refund was initiated, returned by the payment channel, or is still being processed. Do not rely solely on the panel status to confirm that funds have arrived, and there is no need to submit the same request again.
When a refund is completed, the subscription or data package benefits for the corresponding order will end. The scope of the refund will be explained before processing and will not affect the review of other orders that are not being refunded. This policy applies together with the Privacy Policy and Terms of Service. If you have questions about the outcome, you may ask for clarification in the original ticket.